NJ
Nicole J
1 reviews | Active since Jan 2019
08 Dec 2022, 10:36
Samsung is no longer a trustworthy brand
Samsung is not a trustworthy brand anymore. I purchased a washing machine August 2022 the first month the machine gave me problems the agents came out fixed it even though I wasn't happy because how can a machine of not even 1 month old give problems. With that being said for the past 3 months they've come out 3 times. My machine is currently not working and I've been waiting on them 2 weeks to come out at this stage I just want a refund and they are refusing to refund me. Shame on you Samsung the brand we use to choose over any other brands is now one of the worse.
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Replies (3)
Samsung South Africa's replyOfficial
08 Dec 2022, 10:37Good morning Nicole,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Samsung South Africa's reply08 Dec 2022, 10:37
Official
Good morning Nicole,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
NJ
Nicole J's updateReviewer Update
08 Dec 2022, 11:09I'm waiting on them to contact me I either want a complete other machine or a refund I've had it with Samsung since poor service and quality. At least your response on here is rapid
NJ
Nicole J's update08 Dec 2022, 11:09
Reviewer Update
I'm waiting on them to contact me I either want a complete other machine or a refund I've had it with Samsung since poor service and quality. At least your response on here is rapid
NJ
Nicole J's updateReviewer Update
15 Dec 2022, 07:47Samsung I am still waiting on your people to contact me
NJ
Nicole J's update15 Dec 2022, 07:47
Reviewer Update
Samsung I am still waiting on your people to contact me