Samsung is making their problem MINE!!

we bought a washing machine in February 2020 and since the beginning it made a lot of noise, we figured it was normal as it was a new machine about a month ago it started giving errors when spinning and did not spin at all. We phoned samsung regarding our warranty and samsung sent out some technicians. we got a call and they said Samsung will be providing us with a new washing machine as they did not have the parts in stock. Samsung phoned and confirmed this with us, today we received a call stating that we need to take the washing machine to Game where we purchased it and get a refund or we can get a new washing machine for the same price as what we bought the Machine. Firstly we have a car and not a bakkie to transport the machine secondly we bought the machine on a big promotion and cant get the same machine for the same price. Our washing is pilling up and Samsung does not give a ****!!!! this is ridiculous we cant wait for you to one day receive stock of the washing machine we currently have and I will not go to the store taking my broken washing machine to get a refund or new one as I said before I have a normal car not a bakkie. talk about client service !!!!!! Pathetic !!!!