VB
V B
1 reviews | Active since Jul 2020
17 Jul 2020, 12:11
Samsung is just awful
Just ****** awful service. They never reply to emails - just require a motherboard to be couriered. Paid 4months ago to a Samsung designated repair service. They have disappeared - went to premises 5th Avenue Newton Park Port Elizabeth - nothing there except piles of mail!!!!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Jul 2020, 12:15 Good morning Verona
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
LZ
Samsung South Africa's reply17 Jul 2020, 12:15
Official
Good morning Verona
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
LZ
Samsung South Africa's replyOfficial
17 Jul 2020, 12:15Good day,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply17 Jul 2020, 12:15
Official
Good day,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
VB
V B's updateReviewer Update
18 Jul 2020, 07:46SAMSUNG - I HAVE NOT RECEIVED AN EMAIL SAYING THAT YOU WILL SEND ME THE MOTHERBOARD - YOU HAVE ALL THE INFORMATION REGARDING THE MOTHERBOARD REQUIRED - JUST GET ON WITH SENDING IT TO ME!!!
VB
V B's update18 Jul 2020, 07:46
Reviewer Update
SAMSUNG - I HAVE NOT RECEIVED AN EMAIL SAYING THAT YOU WILL SEND ME THE MOTHERBOARD - YOU HAVE ALL THE INFORMATION REGARDING THE MOTHERBOARD REQUIRED - JUST GET ON WITH SENDING IT TO ME!!!