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maria B
1 reviews | Active since Oct 2015
02 Mar 2021, 15:02
Samsung is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!
oh my!!!! if you want disappointment go buy one of the new Samsung S21 plus i have mine for 11 days and got reminded why i haven't chosen Samsung for the past 6 years...Brand new phone doesn't even have a scratch camera stopped working,did all the fault finding but i cant even access the android setting to clear catch or hard reset the phone ended up doing a normal factory reset on the phone and still sit with the same issue...now i am being told i have to book it in for repairs... ITS A BRAND NEW PHONE NOT SUPPOSED TO HAVE ANY REPAIRS OR PROBLEMS!!!!!!!! but clearly Samsung does not care about their clients if this was Huawei i would of have a new phone as they promise and yes i had a problem with my Huawei p30 pro and guess what i went to service center with my phone that wasn't waterproof and they replaced it IMMEDIATELY NO QUESTIONS ASKED!!! Samsung is horrible,horrible phones,horrible customer service regret i ever purchased this phone
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
02 Mar 2021, 15:22Good Day Maria,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Samsung South Africa's reply02 Mar 2021, 15:22
Official
Good Day Maria,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
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maria B's updateReviewer Update
03 Mar 2021, 07:12Good Morning,I still have not heard anything again could i please get the contact details of the Customer Advisor so i could contact him myself?
mB
maria B's update03 Mar 2021, 07:12
Reviewer Update
Good Morning,I still have not heard anything again could i please get the contact details of the Customer Advisor so i could contact him myself?
mB
maria B's updateReviewer Update
05 Mar 2021, 10:57Good morning
I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me...
Nicole on facebook advised me to go to sss centre in boksburg
there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....
then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling
in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately...
just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days
after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two
now sitting at day two no feedback from him
spoke to tami from your call centre told me there is no exchange loaded there was a quote...
after complaining i spoke to thandi again who told me the exchange was granted
and she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?
the service i'm receiving from samsung is horrible!
no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic
Maria
***
mB
maria B's update05 Mar 2021, 10:57
Reviewer Update
Good morning
I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me...
Nicole on facebook advised me to go to sss centre in boksburg
there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....
then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling
in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately...
just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days
after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two
now sitting at day two no feedback from him
spoke to tami from your call centre told me there is no exchange loaded there was a quote...
after complaining i spoke to thandi again who told me the exchange was granted
and she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?
the service i'm receiving from samsung is horrible!
no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic
Maria
***
mB
maria B's updateReviewer Update
05 Mar 2021, 10:57Good morning
I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me...
Nicole on facebook advised me to go to sss centre in boksburg
there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....
then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling
in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately...
just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days
after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two
now sitting at day two no feedback from him
spoke to tami from your call centre told me there is no exchange loaded there was a quote...
after complaining i spoke to thandi again who told me the exchange was granted
and she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?
the service i'm receiving from samsung is horrible!
no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic
Maria
***
mB
maria B's update05 Mar 2021, 10:57
Reviewer Update
Good morning
I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me...
Nicole on facebook advised me to go to sss centre in boksburg
there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....
then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling
in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately...
just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days
after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two
now sitting at day two no feedback from him
spoke to tami from your call centre told me there is no exchange loaded there was a quote...
after complaining i spoke to thandi again who told me the exchange was granted
and she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?
the service i'm receiving from samsung is horrible!
no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic
Maria
***
mB
maria B's updateReviewer Update
05 Mar 2021, 10:58Good morning
I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me...
Nicole on facebook advised me to go to sss centre in boksburg
there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....
then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling
in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately...
just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days
after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two
now sitting at day two no feedback from him
spoke to tami from your call centre told me there is no exchange loaded there was a quote...
after complaining i spoke to thandi again who told me the exchange was granted
and she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?
the service i'm receiving from samsung is horrible!
no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic
Maria
mB
maria B's update05 Mar 2021, 10:58
Reviewer Update
Good morning
I am getting quite frustrated with your customer service agents at call centre and at the sss centre,samsung in bryanston and mm all electronics in morning side i have been send up and down from place to place telkom where i purchased the device didnt even try to assist me so i went to samsung directly as i thought its a big company they will help me...
Nicole on facebook advised me to go to sss centre in boksburg
there they didnt want to assist me as the box is "incomplete" they argued with me samsung would never give a phone without a charger....
then advised me to go to bryanston witch i did Lydia there told me they all basically work from home there is no one to assist me and started calling
in the meam time your team leader thandi from call centre called me that i was promised from the day before i told her im sitting at your bryanston branch eventually she and lydia spoke and advised me to go to mm all electronics where carl is waiting for me to access the phone immediately...
just to arrive there waited almost 20 minutes for carl to tell me he will not do a assessment i must book it in he will do it in the next 7 days
after calling your customer service centre again spoke to yugen and he promised to get my new phone in a day or two
now sitting at day two no feedback from him
spoke to tami from your call centre told me there is no exchange loaded there was a quote...
after complaining i spoke to thandi again who told me the exchange was granted
and she was waiting for invoice to be done but i cant understand why this is taking so long if the exchange was already granted?
the service i'm receiving from samsung is horrible!
no wonder everyone says never buy samsung look how many complaints does samsung south africa have its really pathetic
Maria