Samsung Is Going Down

One week after launch, I got myself the Note 9. A week later, I lost the stylus and it's been a challenge since then, for some 3-4 weeks, to try and get a replacement stylus. I've tried numerous stores, then called Samsung support centre. I was referred to yet another 3rd party service centre. I complained and received a promise that the service centres can order this for me. I popped into the recommended approved service centre this afternoon and they showed me on Samsung's own system, that the product wasn't coded or priced, so not available to order. Samsung's support in SA is pathetic. Samsung's "powerful new" Note 9 has been nothing but a disappointment from the day I received it, including the performance, which I feel lags behind my previous S6 Edge+. I was a strong supporter of the brand but I'm fast thinking of moving elsewhere for my home & mobility requirements. This is not the performance or support I demand from a premium / flagship product.