mS
marco S
1 reviews | Active since Dec 2021
06 Dec 2021, 10:03
SAMSUNG IS ***KEN ***!!!!!
Never have I come across such appalling after sales service!!!!
I have logged multiple calls, sent numerous emails. Not one person from this establishment has made contact.
- Initial call was logged on 13/10/2021 due to a brand new TV not working. - It was explained that I will have to wait to 26/11/2021 for the part to be replaced - This is obviously unacceptable, I requested a replacement unit as I'm not willing to wait 2 months for a repair on a brand new faulty unit. - Logged a call again this morning, only to be informed that the service department is too busy to assist and will only be repairing the unit on 19/12/2021.
Haha!!!
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Samsung South Africa's replyOfficial
06 Dec 2021, 10:05Good morning Marco,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply06 Dec 2021, 10:05
Official
Good morning Marco,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM