aM
audrey M

1 reviews | Active since Feb 2017

16 Feb 2017, 20:17

SAMSUNG is EXTREMELY disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!#angry costumer

<p>i bought a galaxy s6 edge about a year ago. i have been told the warranty was 2 years nobody told me about the one year warranty for screen repair. plus the warranty document doesnt mention anything about the screen . my phone is now cracked and the screen is shaking i took it back to samsung but nobody wants to help me. saying my warranty was already expired . its only been a few days we are still in february. they just want you to pay the R3000 for repair. </p> <p>They only care about money</p> <p>i cant use my phone anymore i cant communicate with my family where on heart am i gona find R3000</p> <p>SAMSUNG doesnt care about their costumers. im so disappointed and disgusted by their service and the way they have been handling this matter</p> <p>dont do business with samsung. i regret buying that phone. it was expensive i thought it was worth it. now it is useless</p> <p>SAMSUNG SUCKS!!!!!!!!!!!!!!!</p> <p>im done with them</p>

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Replies (4)
Samsung South Africa
Samsung South Africa's reply17 Feb 2017, 12:55
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

aM
audrey M's update21 Feb 2017, 13:17
Reviewer Update

All lies SAMSUNG just doesnt care about their customers!!!!!!!!!!!!!!!!!!!!!!!!!!

aM
audrey M's update23 Feb 2017, 22:16
Reviewer Update

It has been more than a week my phone still doesnt work samsung doesnt care nobody phoned me. they cant be trusted i mean really!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!very bad service

aM
audrey M's update23 Feb 2017, 22:32
Reviewer Update

I WONT SUPPORT BUSINESS THAT DOESNT TAKE CARE OF CUSTOMERS