GC
Gert C

1 reviews | Active since Nov 2019

06 Nov 2019, 10:54

Samsung is dishonnest

I bought a samsung gear frontier and worked great untill begining of the year an update were rolled out by samsung for the device witch after that the sensors stopped working as complained by thousands of people all over. samsung told me to send the device for software reload that i had to pay but still not working after 8 months they just told my its out of warranty and it is my problem they cant help. they don`t understand me when i say that samsung broke the device they must fix it, after that they said its my fault for updating I should have disabled the auto update on the device. basically you are not supposed to trust and install updates from samsung for your samsung device. Personally I think they do it on purpose to damage devices to sell more replacements.

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply06 Nov 2019, 10:57
Official
Good day Gert 

We are sorry to hear about your experience.

We have escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^LZ

GC
Gert C's update06 Nov 2019, 11:06
Reviewer Update
They already phoned me previously and told me it is my problem

Samsung South Africa
Samsung South Africa's reply06 Nov 2019, 11:08
Official
Good day 

Herewith your reference number:  

***

SamsungSA:^LZ