Samsung is *********, dishonest and has no respect and empathy towards their customers. They broke my phone, admitted to breaking it and told me that I have to pay for repairs.

I took my phone to Sumsang repair centre in Sandton because it had battery issues. The battery was swollen and as a result, the phone was opened at the back.

I was told that they have book in my phone for assessment. I indicated to the lady who was booking in my phone that it fell in 2023 December and the bottom lens was broken; however, my camera works fine even the picture quality is still the same. I have pictures since 2023 until January 2026 as evidence.

I received a quotation of over R10 000. The quotated for screen, apparently mine is not original Sumsang screen, camera and the back cover. I rejected the code because I only requested for the battery to be replaced. There were lots of back and fourth between 16th of January and 13th of February 2026, Samsung South Africa also called me with sketchy details and they sent me an email about warranty. My phone is out of warranty, that's out of question. They did not address the issue of why I can't just replace the battery because that is the only issue that I was experiencing. They finally agreed on the 13th of February that I can only replace the battery; however, there were threats about that there is no guarantee.

My phone was finally ready for collection and I went to collect it on Saturday, 07th of March. I tested few things and I noticed that the camera is not working. Fortunately I tested it while I was still in the premises. However, it was working when I handed my phone for repairs.

I immediately reported the issue to the lady who gave me the phone, she consulted with the technician who said the camera got broken when they opened the phone. They said that they told and gave me a quote for it, of which it is not true. They did not tell me anything, they only gave me a quote. There was no explanation that they are quoting me because the camera got broken when they opened the phone, so therefore I am responsible for the cost of fixing it. I told her that I'm not accepting the explanation and I won't pay for the repairs because when I handed over my phone, the camera was still working fine. She called the manger, when he arrived he told me that 99% of the time when the open the phone at the back the camera is likely to break and they charge customers for camera repairs when they replace the battery. So every customer who replace the battery also pays for fixing the camera as well. He even **** and said that he asked the lady who booked in my phone and she told him that I was informed that the camera is likely to be broken when they open my phone. He was quite as soon as I pointed the lady that booked my phone in as she was sitting not far from where I was standing. She has been sitting there the whole time when I was inside the building, she didn't move.

I know they don't care, but I will never buy never a single thing from that dishonest company. I have been a loyal customers for more than 18 years. I have bought cellphones, laptops and home appliances. Almost every electronic appliance in my house is Samsung. This December I bought a double door fridge for my grandmother. I swear over my mother's grave it was the last tjing I bought those greedy...