1 reviews | Active since Nov 2019
SAMSUNG IS DISGUSTING
Bought a R15 000 Tv off takealot on the 6th of December 2020. A week ago the screen seems to have blown. I log it via Smasung and after a technician came out, I was told I will be getting an exchanged device. The TV is not even a year old yet, but now its broken. Then I get phone calls saying that I wont be getting an exchange, but that it will be fixed. Okay, no problem. BUT, the warranty doesnt restart with the repair? So they have no faith in their own repairs, and am also not willing to swop out the TV, because then my warranty will restart. I have been a very big samsung supporter, but seems the quality of the products are deteriorating rapidly, and they know it. I specifically paid more for a more expensive brand, and what I got was a TV that lasted 10 months, and a ****ty warranty. Disgusted to say the least.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
