Samsung is better than this (#hopingtheyare)

I was gifted a Samsung Galaxy SmartTag around 1 year ago. I tried setting it up once, but the device had no response. I threw it in the draw thinking I would try later to get it to work. I found it this morning, tried again to get it to work but this thing had no response. Meaning I have never been able to get it to work. I opened the device changed the battery pressed the button for 5 seconds like it say online with zero luck. Logged onto Livechat.support.samsung.com. Spoke to a gentleman there who referred me to a company for support. Called them and they don't support the device. He then sent me to another company who advised me that if the reset on the device does not work then that's it. the device cannot be repaired at all. So basically, i have a broken device that i never used before and Samsung are saying throw it away. This is unacceptable. @Sumsung make a plan I want to use my device.