Samsung is being let down by C-City Service centre

I have truly experienced one of the worst customer service experiences with you Century City Samsung Service center. I just paid R4300 to have my S6 fixed - Here is a list of service failures to date:<br> <br> 1. Technician promises to fix phone for free. A week later back tracks and says I must pay R4300.<br> 2. Earphones promised to be replaced on the day I brought phone in - but center did not have stock - So technician told me to just pick it up when I pick up phone. On the day I picked up phone the Center refused to give me earphones and instead told me to go buy new earphones.<br> 3.I called in at least 4 times to request quote during my phones repair but they kept not sending it. I handed in phone on 16/09 but only received quote on 19/11.<br> 4. When I called in to center one time the lady was rude - Stating\ I remember you". I have a recording of this and all phone calls made.<br> 5. I received my phone on 23/12/2015 - No sim card tray. I cannot use my phone. I sent e-mail to Samsung Century City - no response.<br> <br> This is the reason why I am finally ready to put Samsung behind me. <br> <br> Please also read the reviews on google regarding the Service center.<br> <br> Regards<br> """