SAMSUNG is all about the bottom line... Nothing beyind that.

It's a shame that the so-called voice of the customer is just a fancy name that really means nothing. I reached out to SAMSUNG to assist with repairs yes as a once of free repair based on my current situation with needing a device as currently in the process of job interviews and cannot afford another device. However, the voice of SAMSUNG prevailed with them telling me about policy and payment being required. I reached for help knowing all their policies in terms of repairs and was hoping I would be assisted but I guess they would rather give stock to tik tokers free to damage and test rather than help someone in need who bought the damn thing cash to begin with however due to life's difficulties at the moment cannot afford a simple repair all I get is "I'm so sorry to hear that, however our policies do not allow for a once off free repair" ***. Well, I guess SAMSUNG is all about the bottom line when all is said and done and no one really cares enough to make a difference.