Samsung is a *******

My experience with SamsungSA has been nothing but a nightmare. Their Co sultanas for starters a very rude and worse part they speak different and contradicting stories. On Monday we spoke to a lady by the name of Siphiwe she gave us promising feedback and promised a follow-up today. Today when she calls she is denying everything she had said was on the system as she has said that we were going to be credited for the fridge so as to get an exchange on the unit. Today it is a different story, all of a sudden this no longer appears on the system. What is it that we need to do to get our money's worth on the refrigerator that was paid for in full? SamsungSA is a ***********. That's all I can conclude about them. Do t be fooled and purchase any Samsung appliance or anything Samsung because once it fails, your on your own.