SAMSUNG is a pathetic South African Failure of a Brand. NO CUSTOMER SERVICE!!!!!

As a South African I am embarrassed for Samsung Internationals brand by how Samsung South Africa are treacherously destroying faith in Samsung Cell Phones and Peripherals. I paid R 22 000 for an S22Plus two months ago. My phone suddenly stopped working. I took it into Samsung on Friday 2 December. I was told it would take 3 working days for the Samsung Service Centre to assess. By Tuesday Samsung had not even got around to looking at the phone and only asked then for access passwords. Its now Thursday and Samsung, despite agreeing to replace the phone, has not GOT AROUND TO DOING IT. My phone is my Professional Tool. My whole life is on that instrument and Samsung cannot understand the URGENCY of the situation. This is a case for the Consumer Commission. Foreign companies should not be allowed to be represented in South Africa unless they ascribe to our Customer Service regulatory framework. I was an Iphone man but was enticed away from Apple by propoganda, *******ion and lies. This below-par company obviously does not have the capacity to operate in a professional country like South Africa where we are early adopters and discerning and can see misrepresentation for what it is. The idea that this company is "Profiteering in Africa" thinking we are IDIOTS! Shame on you Hirsch's! Shame on you Samsung Sandton! Shame on you Samsung South Africa. Shame on you Samsung International for having NO OVERSIGHT!