CL
Cornill L
1 reviews | Active since Nov 2015
23 Nov 2022, 07:18
Samsung is a joke!
Bought my first samsung in years S21FE and boy am I dissapointed, got this phone in May and man have I had isseus first it started with my device overheating and now moisture detected in the charging unit, isnt this phone supposed to be some what water resistant? Not that i have ever atempted to find out but this info was given when I bought the phone! This is unaceptable and for me to resolve this problem i have to send in a brand new phone for 4 weeks to find the problem, a phone of 5 months shouldnt be doing this and i cant afford to be without a phone for even one day as i am a sales rep and i use my phone alot for business, at this point i feel like i will never ever by samsung again.
CJ Lang ***
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
23 Nov 2022, 08:00Good morning Cornill,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply23 Nov 2022, 08:00
Official
Good morning Cornill,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM