KP
Karen P
1 reviews | Active since Jun 2019
23 May 2023, 10:24
Samsung is a Horrible company 🤬🤬🤬
The person who helped me was okay, but I still haven't received my trade in money. Regener8 group say Samsung didn't pay yet, Samsung say they did pay. So who Is lying, All this lies , just to pay my money, how is this even allowed and possible from a big company. I have proof of the email Samsung send , saying because of the big success of the trade in campaign, there is a backlog, get your act together and pay my money
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
23 May 2023, 10:27Good day Karen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply23 May 2023, 10:27
Official
Good day Karen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
KP
Karen P's updateReviewer Update
23 May 2023, 10:30It's been assigned to your escalation department from the 17 may when I was supposed to receive my money, and no one not even 1 person from your department has phoned me back. I had to use my airtime, or waste my airtime to phone , to find out why haven't I received my money, and I just get lies
KP
Karen P's update23 May 2023, 10:30
Reviewer Update
It's been assigned to your escalation department from the 17 may when I was supposed to receive my money, and no one not even 1 person from your department has phoned me back. I had to use my airtime, or waste my airtime to phone , to find out why haven't I received my money, and I just get lies
Samsung South Africa's replyOfficial
24 May 2023, 09:19The issue has been escalated to the responsible team, we will inform you once it has been resolved,please wait for feedback.^NM
Samsung South Africa's reply24 May 2023, 09:19
Official
The issue has been escalated to the responsible team, we will inform you once it has been resolved,please wait for feedback.^NM