Samsung is a cold as a Freezer

The freezer part of my Samsung side by side fridge stopped working just outside the warranty period. I contacted Samsung and MM All Electronics sent a tech to repair it. I paid for the repairs but it only lasted for a month. A 2nd tech came out and the same story. A 3rd tech came out and managed to fix it. After the recent load shedding the fridge stopped working. My insurance company replaced the fridge. 2 months later the fridge stopped working. A tech from MM All Electronics came out and could not fix it. A 2nd tech came out and could not fix it either. I spoke to Nadeem Jadine from Samsung and he indicated that irrespective of the fridge being only 2 months old, Samsung will not replace it and will continue to fix it as long as Samsung has the spares. My inconvenience was never a concern of Samsung. He was absolutely rude and refused to have the fridge replaced. I contacted my insurance company and the supplier, Digital Experience contacted Samsung. Riaz Sallie from Samsung then contacted me instructing me to take the fridge that they had which was 2-3 models older than the one I had. I went back to my insurance company and left it to them to resolve as I had had enough. Suddenly the model which I had appeared and was delivered within a few hours. My first ordeal took about a year and the second ordeal about a month and once again Samsung does not give a damn about the inconvenience that I experienced because they push out so much volume that they don't care about one complaint from a used to be loyal customer. I am shocked that a large company like Samsung has such irresponsible people working for them and have such poor after sales customer services.