Samsung is a brand with no aftersales service

I have bought a brand new Samsung SM-J500 for my daughter on the 16/03/2018 and on 5/11/2018 the phone's charging port as well as the charger burnt while charging. I contacted the Samsung Smart care call centre and was advise that they are no longer in Cape Town that i need to take the phone WeFix Canal Walk which i did. The phone was handed in on 6/11/2018 and was advised that the phone would either be replaced or repaired depending on the damage to the phone as it was still under warranty and i would receive feedback between 3-5 days and was issued a copy of the job card. I have being trying to get some sort of feedback from both Samsung as well as Wefix. The whole experience has been ridiculous as i cannot get hold of either establishments. I have called both establishments and hold on for more than 20 minutes at a time as the call centers just do not answer the calls. Going forward i would rather change my brand of phone as Samsung is supposed to be one of the top ranking brands but cannot even get a warranty claim sorted out within the promised time frame. WeFix is claiming that the hold up is at Samsung as they have submitted the neccessary documentation and aren't receiving any feedback from Samusung at all (day 6 and counting) .Almost every appliance in my home is Samsung , going forward am definitely going to change to a more reliable brand which can offer some sort of after sales service and i will not recommend the Samsung brand to anyone.