TF
Theresa F
1 reviews | Active since Oct 2021
06 Dec 2024, 07:12
Samsung *****ing our products
I upgraded my cell phone and received two a35 phones which came with the pods and watch. I submitted my claims on the 22 November. To date I have received nothing. I have emailed five times, sat on a roaming call for 15 minutes with no answer and my daughter lost 50 airtime phoning sitting on hold. This is unacceptable. Quite honestly it’s theft of airtime, personal time and of buds and watch!
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Replies (2)
Samsung South Africa's replyOfficial
06 Dec 2024, 07:15Good day Theresa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply06 Dec 2024, 07:15
Official
Good day Theresa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
TF
Theresa F's updateReviewer Update
08 Dec 2024, 20:47What is the lead time for investigation?
TF
Theresa F's update08 Dec 2024, 20:47
Reviewer Update
What is the lead time for investigation?