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Gomotsang M

1 reviews | Active since Jan 2023

13 Feb 2023, 10:48

SAMSUNG & Incredible Connection- 25 working days and no resolution to a FAULTY A53 issue

Today is working day no.25, Since I returned a faulty phone to incredible connection Green Stone on the 10th January 2023, this phone only worked for 2days and unfortunately for me I was in the Bundus then with no access to a store...

SAMSUNG and Incredible Connection have been preaching to me that they legally have 21 working days to resolve my issues... I have spent money going to Green Stone every week to show them how urgently I needed this to be resolved and how much inconvenience they have cost me.

Only today I am told about the mix-up of phones by repair Centres.... 25days later! Also how is this my problem.

SAMSUNG and Incredible Connection have caused me soo much inconvenience and now it's even beyond the 21 working days and there is still no resolution to this issue.

I just want my money back guys, this is NOT ON.

WORST CUSTOMER EXPERIENCE SAMSUNG and Incredible Connection Over R8500 paid but no service, no product...

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply13 Feb 2023, 10:49
Official
Good day Gomotsang,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
^NM
GM
Gomotsang M's update13 Feb 2023, 13:22
Reviewer Update
A standard reply means nothing... you have been sending me the same automated messages for the past 5 weeks and it is insulting...

Resolve this urgently, am tired of your stories...
Samsung South Africa
Samsung South Africa's reply13 Feb 2023, 13:54
Official
The issue has been escalated to the store and the service center. Our team is actively working on it.^NM
GM
Gomotsang M's update14 Feb 2023, 16:17
Reviewer Update
Note that I do not want a phone from SAMSUNG, I want my money back, I want my refund, I am not going to accept a phone from Incredible Connection, I want my R8700 back...

You have mistreated me and tomorrow I am going to that store to get my money...I am not interested in another phone.
GM
Gomotsang M's update15 Feb 2023, 12:52
Reviewer Update
Today is Day 27, am at Incredible Connection Green Stone, I have spent my money coming here (lost count of how many times I came to this store wasting my money), took time off at work.... I am not interested in getting a phone from you all, I want my money and am not leaving this store without my money...