Samsung - *********** Staff, **** Promo

"It all started when I purchased the new Samsung Note on contract from Vodacom. A little longer than a month ago.

Within the Vodacom store there was a Samsung agent that basically took the proof of purchase (till slip) and the IMEi number. She submitted the docs on a portal using my newly purchased phone.

The documents were submitted so that I would receive a TV and R1000 voucher - it was a promotional offer that came with the phone.

The phone is great. But what came after (to receive the phone and the voucher) was a nightmare. I have called them several times. The department dealing with the voucher told me the documents the samsung agent originally submitted was not correct, because it did not have the device printed on them - Vodacom till slip. The other department told me to submit the imie number again

I have tried to call, and ask for assistance from a manager. But I always get told that my queries will be escalated. Only to not hear back from the them.

They don't communicate by email either. Even though I have sent several.

This type of **** is the reason my next TV, Phone, Dishwasher and washing machine won't be Samsung. *********** staff. "

I submitted the above query in December. Since then I have tried to contact Samsung three times.

I get told, a supervisor is not available. Ill ask them to contact you back. The people I do get hold of me tell me that the promos are ready to be delivered.

Then I get an email from Bafana Dhlamini today: Hope this email finds you well.

Kindly note that your claim was rejected due to incorrect proof of purchase sent to us with no IMEI Shown on it.

Please send the correct proof of purchase with the IMEI Number showing to ***.

I have sent this document in several times.

You people are ****.