SM
Sphiwe M
1 reviews | Active since Oct 2021
13 Oct 2021, 16:00
Samsung incompetence
I was disappointed with the service I received at Samsung MOA, I bought a phone on the 5th of October and returned it on the 7th because it was faulty. The person who assisted me, assumed I was technologically dumb, and told me the wrong terms for refunds which I then asked him to show me where it was written and it was the opposite of what he said. After that, I had to stand my ground to have the device checked by the technician. This was done on Friday and the device was found to be faulty as I had noted earlier.
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Replies (3)
Samsung South Africa's replyOfficial
13 Oct 2021, 16:47Good day Sphiwe,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply13 Oct 2021, 16:47
Official
Good day Sphiwe,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
SM
Sphiwe M's updateReviewer Update
13 Oct 2021, 16:52The assistant said they would deduct a 10% in order to process the refund, I had to question why since it was faulty. They promised to process the refund on Friday and that the latest for me to receive my money would be on Tuesday the 12th, I have called today because the money hasn't been reflected in my account, only to find out that nothing was processed at all and I was told me to wait for three more days. The assistant who attended to me was Wyan, and today my call was answered by Christine
SM
Sphiwe M's update13 Oct 2021, 16:52
Reviewer Update
The assistant said they would deduct a 10% in order to process the refund, I had to question why since it was faulty. They promised to process the refund on Friday and that the latest for me to receive my money would be on Tuesday the 12th, I have called today because the money hasn't been reflected in my account, only to find out that nothing was processed at all and I was told me to wait for three more days. The assistant who attended to me was Wyan, and today my call was answered by Christine
SM
Sphiwe M's updateReviewer Update
13 Oct 2021, 18:15thank you
SM
Sphiwe M's update13 Oct 2021, 18:15
Reviewer Update
thank you