SAMSUNG - INCOMPENTANT !!!!!! query ***

SAMSUNG - CLAIM NO ***

THIS IS MY 2ND COMPLAINT IN REGARDS TO THE SAME PROBLEM, I HAVE BOUGHT MY SAMSUNG WASHING MACHINE IN MAY 2023. THE DRUM IS LEAKING, SAMSUNG IS TELLING ME THERE IS NO WARRANTEE ON THE DRUM!!!!!!!!!!!!!!!!! IT DOESNT STATE NO WHERE IN THE GURANTEE /WARANTEE IN THE BOOK. WHEN I COMPLAINED IN MY PREVIOUS EMAIL THIS IS WHAT I RECEIVED FROM THEM.

Good day Tashia,

I trust you well.

Please note Samsung tried to contact you x3 on *** line rings no answer, Please provide an alternative contact number

Please note should we not reach you for x3 consecutive days we will be forced to close off this query ***

Thank you for choosing Samsung

Regards Customer Escalations Desk

I EMAILD THEM BACK - SAYING THAT I DID GIVE THEM ALTERNATIVE NUMBERS. AND AGAIN GAVE IT. SEE MY EMAIL BELOW: ---------- Forwarded message --------- From: EASY BREEZZ AIRCONDITIONING <***> Date: Wed, Nov 20, 2024 at 12:01 PM Subject: Re: *** To: <***>

good day,

i did give them alternative phone numbers

*** or

***

Regards Natashia Posthumus

THE VERY NEXT DAY I RECEIVE THIS EMAIL:

From: ZA Service Team <***> Date: Thu, Nov 21, 2024 at 8:58 AM Subject: *** To: *** <***>

Good day Tashia

I trust you well

Please note Samsung tried to contact you x3 on *** line rings no answer for x3 consecutive working days

Samsung sent you an email to provide an alternative contact number no response

Please note due to you been unreachable we are forced to close off your query with Samsung *** Closed due to non contact from the customer

Thank you for choosing Samsung

Kind Regards Customer Escalations Desk

SO SAMSUNG CLOSED THE CASE- THE VERY NEXT DAY AND NOT EVEN TRIED TO CONTACT ME ON THE ALTERNATIVE NUMBERS. ALSO ON THEIR EMAIL THEY CANT EVEN PUT A TELEPHONE NUMBER IN ORDER FOR ME TO CONTACT THEM.!!! I AM NOT HAPPY AT ALL, I AM TAKING THIS FURTHER. I MEAN A SAMSUNG WACHING MACHINE THAT LAST JUST OVER ONE YEAR, NO CUSTOMER SERVICE AT ALL FROM SAMSUNG..

PLEASE IF YOU FEEL YOU CAN HAVE SOME CUSTOMER RELATIONSHIPS PLEASE CONTACT ME ON *** OR ***.