Samsung in Johannesburg, South Africa

<p>On 10 November I entrusted Samsung customer CARE centre, Roodepoort, with my phone. First I was told that the warehouse is closed over weekends, therefore parts cannot be obtained until the Monday. Then I was told that there are no white and black screens in South Africa. When I said that, quite frankly, I did not care what colour my screen is, as long as I could y use my phone, nothing happened. Then, three phone calls later I was told that NO PARTS ARE HELD IN SOUTH AFRICA... They are imported on demand. I have begged and pleaded, to no avail. Today is 28 November and all I can get out of Samsung is the part is not available. Millions of people use Samsung phones and there is not one single screen in South Africa. How can this be possible? What happened to customer service. When you listen to the recorded voice on the phone they tell you that they deliver service you could only ever dream of.....</p>