Samsung in Disrepute !!!!

I purchased a 55" Samsung TV from Game in 2019 for R10k which was on promotion at the time. It is with absolute dismay that it appears that a Samsung TV is built to only last 5 years. The screen started going black and streaky on the left side and then started moving further right to the extent that there was not picture at all. Total BLACK screen. I took the TV to a very reputable TV repair centre who, when switching the TV on, (without opening the TV) immediately advised what the problem was. They advised that the aluminium clips which hold the perspex screen in place have either moved/collapsed or are broken and the perspex screen is now putting weight on the LED's at the bottom of the screen, hence the black screen. Samsung, who are supposedly a reputable company unfortunately are not prepared to assist and only offer an apology and a 10% discount on any Samsung product purchased. The escalation department did not even ask how much the quote to repair the TV was or recommend that Samsung carry out the repairs however were VERY QUICK to say that Samsung would not accept any liability or responsibility if another service provider had opened the TV (which is and was not the case). How is that for customer service or rather lack thereof - a slap in the face???

Hi-Sense would NOT do something like this ????