RT
Richard T
1 reviews | Active since Mar 2009
05 Nov 2020, 10:39
Samsung Ignoring TV Failure
My Samsung TV failed 3 weeks ago and according to the technician assigned to the job Samsung would replace the Television. That was 3 weeks ago and we have not seen or heard anything. I have called Samsung repeatedly and asked Hirsch's to do the same but as of 2020-11-05 I have no feedback
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
05 Nov 2020, 10:44Good Morning Richard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
Samsung South Africa's reply05 Nov 2020, 10:44
Official
Good Morning Richard,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
NM
NM
RT
Richard T's updateReviewer Update
05 Nov 2020, 10:52Thank you NM
My understanding is that it has already been assigned to the escalations department either earlier this week or late last week
My understanding is that it has already been assigned to the escalations department either earlier this week or late last week
RT
Richard T's update05 Nov 2020, 10:52
Reviewer Update
Thank you NM
My understanding is that it has already been assigned to the escalations department either earlier this week or late last week
My understanding is that it has already been assigned to the escalations department either earlier this week or late last week
Samsung South Africa's replyOfficial
05 Nov 2020, 11:06Thank you for posting your comment Richard !
We apologize for the inconvenience and undue frustration, this has caused.
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
We apologize for the inconvenience and undue frustration, this has caused.
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply05 Nov 2020, 11:06
Official
Thank you for posting your comment Richard !
We apologize for the inconvenience and undue frustration, this has caused.
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
We apologize for the inconvenience and undue frustration, this has caused.
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's replyOfficial
09 Nov 2020, 11:53Sincere apologies Richard, we have requested urgent feedback with the relevant departments and will provide feedback. ^NM
Samsung South Africa's reply09 Nov 2020, 11:53
Official
Sincere apologies Richard, we have requested urgent feedback with the relevant departments and will provide feedback. ^NM
RT
Richard T's updateReviewer Update
13 Nov 2020, 09:41Hi NM
Thanks for the info
Regards
Richard
Thanks for the info
Regards
Richard
RT
Richard T's update13 Nov 2020, 09:41
Reviewer Update
Hi NM
Thanks for the info
Regards
Richard
Thanks for the info
Regards
Richard