rF
robin F

1 reviews | Active since Oct 2016

10 Oct 2016, 09:00

SAMSUNG IGNORING THEIR BAD PRODUCTS

<p>New fridge parts only have a warranty of 3 months?</p> <p>Shouldn't even need to replace parts never mind the same one 4 times in a row ?</p> <p>Design fault causes ice build up, stopping the fan, burning out the motor.... </p> <p>Now they have offered to sell me a new one for a reduced rate if I pay again to get the same problem assesed?</p> <p>I don't want another fridge, I want the one I bought to work, not a lot to ask I think?</p>

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply14 Oct 2016, 15:07
Official

Good day Robin,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your VOC reference number: ***

Kind Regards

Samsung SA

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robin F's update18 Oct 2016, 15:01
Reviewer Update

I would like an email response from Samsung so I can post it.

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robin F's update28 Oct 2016, 06:06
Reviewer Update

still no response....

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robin F's update01 Nov 2016, 08:47
Reviewer Update

still no response fron Samsung...

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robin F's update04 May 2017, 15:55
Reviewer Update

again the part needs to be fixed replaced

shocking products