Samsung ignores part cost queries

Samsung charges more for a replacement part than the original cost of the entire product (i.e. camera) which is still under warranty. When the cost was queried the client care centre ignored repeated requests for explanations as to why this is. This was escalated to Samsung head office / call centre who also ignored the matter and then eventually to the complaints department who responded that it cannot be explained. It seems no action was taken against all the staff who ignored the issue. The conclusion to be drawn from this is that Samsung sells products cheaply to clients and then \recovers"the money by charging exorbitant repairs / replacement fees. When this is queried it just gets ignored! Appaling."""