Samsung ignores customers in Thohoyandou – No service support

I am extremely disappointed with Samsung’s customer service, or rather the lack of it.

I previously sent an email to Samsung Customer Service raising a serious concern about the absence of a Samsung service agent in the Thohoyandou area. To date, that email has been completely ignored, with no response or feedback whatsoever.

I was later informed by a Samsung call centre agent (Mandy) that Makhado Discount Electrical Centre is no longer affiliated with Samsung. This leaves customers like myself with no local service support at all.

What is extremely concerning is that Samsung appliances, including fridges, are actively sold in and around Thohoyandou, yet there is no qualified technician available to repair them when faults occur. This situation puts customers in a very difficult position and affects many Samsung users in this area, not just me. It simply does not make sense to sell products without providing proper after-sales support.

The lack of communication from Samsung is unacceptable for a brand of this stature. Ignoring customer complaints gives the impression that Samsung does not value its customers once a product has been sold.

I am still waiting to hear:

How Samsung plans to address the lack of service support in the Thohoyandou area

When I can expect a response and a concrete solution regarding the repair of my fridge

At this point, I am deeply dissatisfied and hope Samsung will finally take this matter seriously.