TL
Tony L
1 reviews | Active since Mar 2013
27 Feb 2023, 05:41
Samsung ignore clients when accused of incompetence and *****
I complained directly and via hellopeter about the fact that Samsung do not honour their warentees, in my case on a washing machine. They said publicly on hellopeter they would followup with me. This was weeks ago. They have not. This typical of my experience with Samsung to discuss the indefensible, their lies and incompetence, they reckon people such as myself will forget. I will not.
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Samsung South Africa's replyOfficial
27 Feb 2023, 06:19Good morning Tony,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply27 Feb 2023, 06:19
Official
Good morning Tony,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM