1 reviews | Active since Jun 2014
Samsung I need help!
I must admit I am a happy Samsung customer but this issue has put me off a bit. And this is why I am rating Samsung 3 Stars instead of 5. I purchased a Note 9, which I am absolutely happy with, through one of the networks in mid- October and promised a Welcome pack. I contact one of the distributors to send me the pack. they send me an email that the welcome pack is on its way.
A couple of days go by with no communication from the distributor. I then decide to contact them. They then tell me that they will no longer send me the pack because the promotion ended 6 October. Which is a bit unfair because I purchased the phone well after 6 October. So when I contact them they now tell me that the terms and conditions say " while stocks last". So they clearly don't want to help me, can Samsung please help me get my welcome pack which I qualify for?
Good day Katlego
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Good day Katlego
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ