Samsung i am extremely disappointed.

Complaint : Reference number *** We bought a TV at Makro Samsung Brand on the 27 July 2022, 12 August we reported the faulty TV ,which was logged with Samsung on the 16 of August , we struggled and had to follow up ,and decided to log a complaint on the 22 August 2022 , the same day technician was dispatched and spoke about repairing the TV , I did mention why are not replacing because it is a new TV he wasn’t interested in the conversation , went through to email the department and query this after several follows and phone calls on the 25th August they sent an exchange form for completion , all was completed together with the invoice ,feedback was to follow , till today we still following up and requesting feedback , their service levels are horrible and they always promise to call you back but they never did or at least update us on turnaround exchange request , we paid a TV that is not, how long does it take to replace an Item , they not appreciating or value their customers , I would really recommend this brand simply because should your product be faulty you will struggle to get assistance , talk about value proposition which is also influenced by reputation and understanding what customer service entails also how to build customer loyalty , at this point you failed and you really need to work on this ….i am a very dissatisfied customer at this present moment .