Samsung - Huge let down and disappointment!

Today I am writing this review because I an=m so frustrated with Samsung Cellphones. Two years ago I upgraded to a SAMSUNG A32. In the beginning it was all fine and I was happy with my phone, I never upgraded to any other phone than Samsung. A year later it started lagging, got so hot that I literally thought it will explode while I was talking on the phone. I constantly had to switch it on and off than I get all my message one shot! I got so frustrated because non of my other Samsung's did this. At times I couldn't answer my phone due to the lagging and when I finally answered, no one could hear me, I had to ask then to phone via WhatsApp so I can at least try and have a conversation. I than got in trouble when my boss phoned and I couldn't answer and I was working from home. In June 2022 my brother upgraded his contract and he had the option from Vodacom to get the promotion with 2 x A33's 5G. My brother, knowing that I had problems with my A32 and how I suffered with that phone, than gave me one of the A33's. Here where I am sitting now, I have no phone. The brand new phone I got, not even a year old has gone in for repairs, I have no idea what its going to cost me because only the main phone has insurance. The screen went black, I have all documents and dr's notes and forms as I have been medically boarded from work, and now I will probably loose everything on there and miss important calls and paperwork regarding the boarding process. I'm completely lost. I cant charge it as it says it detected moist. When my phone switched off due to the battery that was flat, it takes me almost 30 minutes to try and get that phone to charge. The worst is, it didn't come with no charger, you must get your own. I just got a call from Vodacom, in the first place, there is no insurance on that phone as it was a promotion and only the main phone has insurance as I mentioned. My dad told them to please check what the problem is so he can try help me to get it fixed as my whole life is on that phone. I only have the phone to keep all my letters and emails, I don't have a laptop. But lets put the insurance aside. That phone is not even a year old and already it must go for repairs that I must pay for, gets hot and wont charge, 9 months and its giving me issues again. Samsung, this is disappointing and a huge let down and I promise that when I can upgrade again, I will never again take a Samsung, that's for sure!! It saddens me as Samsung was the one brand that never let me down and today I am frustrated and disappointed that Samsung is not what it used to be, at all.