1 reviews | Active since Jun 2012
Samsung HQ problem
I really need help and advice... I took out a contract with MTN on the 27 February and chose a Samsung A33.. in the fist 2 weeks I had a problem with the phone, MTN sent me to a Samsung service centre. I have taken the phone in 5 times since then and it was at the centre for a total of 48 days. I have contacted Samsung HQ a number of times... they also worked on the phone remotely and could not fix it... The technician at the service centre has been trying to help me to get a new phone. But without success... The problem is when receivinga call on what's up, my volume of the phone goes to silent and will stay there until I push it back up again... I receive many calls and video calls via what's up daily....
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
And to the following persons review - my problem is very much the same and struggling for nearly 4months to get answers and a new phone from Samsung.... all the best
Vikash K
1 reviews | Active since Jul 2023
06 Jul 2023, 12:41
Samsung The Worst service on their flag Ship Product S23 ultra
And to the following persons review - my problem is very much the same and struggling for nearly 4months to get answers and a new phone from Samsung.... all the best
Vikash K
1 reviews | Active since Jul 2023
06 Jul 2023, 12:41
Samsung The Worst service on their flag Ship Product S23 ultra