Samsung - How can we ***** with you today?

No Feedback, struggling got get any feedback from Samsung. going for 3 week with a broken unit which should have replaced in week 1 (recommended by Samsung Approved Repairmen) .

Reference numbers to use: ********** ********** 214132 ********** 064 ********** 131 https://www.hellopeter.com/samsung-south-africa/reviews/useless-brand-with-fustrating-assistance- **********

If Samsung can respond...it would be fantastic