1 reviews | Active since Aug 2016
SAMSUNG HORROR STORY- TERRIBLE EXCUSES PATHETIC SERVICE!!!!!!!!
<p>I CALLED ADH FOR A SCREEN REPLACEMENT THEY CALLED AND ASKED WHEN THEY CAN COME COLLECT THE PHONE, ON A RECORDED LINE I ASKED WHEN HOW MUCH WILL TO COST TO FIX THE EXISTING DAMAGES ON MY PHONE, THEY SAID WILL CALL ME ONCE THEY'VE QUOTED ME, NOW I NEED A SCREEN REPLACEMENT AND SAMSUNG IS FORCING ME TO FIX THE ENTIRE PHONE AND NOT JUST THE SCREEN, BUT THEY WERE ABLE TO FIX THE SCREEN THE FIRST TIME AROUND WITH THE EXISTING DAMAGES, THEY NOW REFUSE TO FIX MY SCREEN ONLY, TO TOP IT OFF I CALL THE CALL CENTRE AND THEY TELL ME NO DAMAGES WERE NOTED WHEN I LOGGED MY PHONE..............I AM NEVER OWNING A SAMSUNG PRODUCT AGAIN THEIR SERVICES *********</p> <p> </p>
WELL UR CALL CENTRE AGENT CALLED TODAY NOT SHORTLY AS YOU SPECIFIED AND SHE DIDNT HELP. THIS IS VERY SAID THAT YOU DONT TRY TO PUT URSELF IN THE CLIENTS POSITION ALL YOUR WORRIED ABOUT IS BEING PENALISED SHOULD SAMSUNG DECIDE TO FIX MY SCREEN ONLY. BUT WHAT ABOUT THE CLIENT? WHO DO YOU THINK KEEPS R4000 LAYING AROUND FOR SCREEN DAMAGE ? AND NOW YOU AGENT WANTS TO TELL THAT ADH IS A 3RD PARTY AND AN INSURANCE COMPANY? YOU SAY NOTHING ABOUT THAT WHEN WE REGISTER FOR ADH. I ONLY WANT TO FIX MY SCREEN NOTHING ELSE IS THAT DIFFICULT?
WELL UR CALL CENTRE AGENT CALLED TODAY NOT SHORTLY AS YOU SPECIFIED AND SHE DIDNT HELP. THIS IS VERY SAID THAT YOU DONT TRY TO PUT URSELF IN THE CLIENTS POSITION ALL YOUR WORRIED ABOUT IS BEING PENALISED SHOULD SAMSUNG DECIDE TO FIX MY SCREEN ONLY. BUT WHAT ABOUT THE CLIENT? WHO DO YOU THINK KEEPS R4000 LAYING AROUND FOR SCREEN DAMAGE ? AND NOW YOU AGENT WANTS TO TELL THAT ADH IS A 3RD PARTY AND AN INSURANCE COMPANY? YOU SAY NOTHING ABOUT THAT WHEN WE REGISTER FOR ADH. I ONLY WANT TO FIX MY SCREEN NOTHING ELSE IS THAT DIFFICULT?