tT
thabikay T

1 reviews | Active since Aug 2016

10 Aug 2016, 15:50

SAMSUNG HORROR STORY

<p>I CALLED ADH FOR A SCREEN REPLACEMENT THEY CALLED AND ASKED WHEN THEY CAN COME COLLECT THE PHONE, ON A RECORDED LINE I ASKED WHEN HOW MUCH WILL TO COST TO FIX THE EXISTING DAMAGES ON MY PHONE, THEY SAID WILL WILL CALL ME ONCE THEY'VE QUOTED ME, NOW I NEED A SCREEN REPLACEMENT AND SAMSUNG IS FORCING ME TO FIX THE ENTIRE PHONE AND NOT JUST THE SCREEN, BUT THEY WERE ABLE TO FIX THE SCREEN THE FIRST TIME AROUND WITH THE EXISTING DAMAGES, THEY NOW REFUSE TO FIX MY SCREEN ONLY, TO TOP IT OFF I CALL THE CALL CENTRE AND THEY TELL ME NO DAMAGES WERE NOTED WHEN I LOGGED MY PHONE..............I AM NEVER OWNING A SAMSUNG PRODUCT AGAIN THEIR SERVICES ********* AND SHOCKING!!!!!!!!!!!!!!!!!!</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply11 Aug 2016, 09:14
Official

Hi Thabiso

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 190.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

Samsung South Africa
Samsung South Africa's reply12 Aug 2016, 07:28
Official

We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.

Please accept our sincere apologies for the overall inconvenience and frustration caused.

Kind Regards

Samsung South Africa