SAMSUNG HORROR!!!!

<p>I called the help line on ********** 864 on the 26 April for the first time to ask for assistance with my toploader that was giving problems. They could not assist but suggested a technician come out to assist with a cost of R450 per call out fee without additional charges for the actual repair. I didn't have the money at the time but said I would phone back. I eventually phoned back on the 05 May for a technicain to come out and an appointment was to be the Monday, 08th May. I selected a technician from Sandton since its closest to me. That same afternoon the technician's office phoned me to say that they do not service the Randfontein area and that the helpdesk will appoint a technicain closer to me. I had to call back again the Saturday since I was never contacted back for another technicain to be appointed. There were no notes on the system from the technician that cancelled and the consultant said they would be in touch after finding out info from the technician that cancelled. I was then contacted by someone that oversees the helpdesk staff to rate my experience with the consultant- nothing about the actual compliant!!!! Of course I gave a bad rating for bad service but was told that I could call back to complian! I have to call back to complain after telling you that the service is bad!!!! To date I have not been contacted at all. Who can assist please!?</p>