Samsung horrible service

They are pathetic. I gave my tablet in for repairs last Wednesday already. The tablet is a few months old, but they just say the warranty expired. Then they said it will take two days for the assessment. They still haven't done it and tomorrow is a public holiday, so if I'm lucky, I will only get the tablet back on day 8 and that is before repairs start. When I get to the shop in Tygervalley, they just have a one sentence reply "It is not here yet".

I was also there when they told me they have this fantastic screen protector. Two days and it cracked and I was just told, your phone fell. My phone didn't fall. R500 later. So I ask them to give me a new one. Again, two days and it cracked and they again said it fell and I need to pay again.