1 reviews | Active since Oct 2020
SAMSUNG HORRIBLE HORRIBLE SERVICE!!
HORRIBLE HORRIBLE SERVICE!!! I bought a Samsung Note 20 Ultra 5G 3 months ago and the deal came with UV Smartphone Sterilizer and I was referred to their contact center to claim it with a Voucher no: 29FEZKU2K and since then I have been sent from pillar to post. I have wasted tons of my airtime on this matter and always being promised 'escalations' that leads nowhere!!! They promised it will be delivered after a time and confirmed all my details and now we are well over their timeline I still haven't received it!!! I call in again today and it's the same old cycle of 'systems down' excuses and escalation!!!!! I regret buying Samsung and their call center will rude agents that drop their call on you when they are not sure where to direct a call is a joke!!!! They even had a nerve to call and ask me to review their agent call and I HAVEN'T RECIEVED MY STUFF!!!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM