CN
Christiaan N
1 reviews | Active since Jan 2019
04 Jan 2019, 14:38
Samsung horrible disgusting service and faulty products rather go for Iphone
Horrible service. I took out a contract via mtn a samsung s9 plus. Phone faulty from day 1 had to book my phone twice. Phoned them about 20 times to find out where my phone is keep on telling me it's at the courier service. Useless customer service. Horrible faulty products. They didn't even offer a new phone all they keep on telling me i have to wait for the phone its been 2 months still haven't receive my phone.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
04 Jan 2019, 14:40Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's reply04 Jan 2019, 14:40
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MC
Samsung South Africa's replyOfficial
04 Jan 2019, 14:48Good day Christiaan
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply04 Jan 2019, 14:48
Official
Good day Christiaan
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
CN
Christiaan N's updateReviewer Update
04 Jan 2019, 15:12Reference : ********** 789
Samsung repair centre : ********** 786. This is the ref no i was given for the repair of my phone. I am definitely not going to contact you people you can contact me.
CN
Christiaan N's update04 Jan 2019, 15:12
Reviewer Update
Reference : ********** 789
Samsung repair centre : ********** 786. This is the ref no i was given for the repair of my phone. I am definitely not going to contact you people you can contact me.
CN
Christiaan N's updateReviewer Update
08 Jan 2019, 20:53Absolutely horrible customer service. You phoned me. And told me you are going to contact me back. Never received another call to notify me about my phones whereabouts. Empty promises. Excuses. You people don't give a damn about your clients.
CN
Christiaan N's update08 Jan 2019, 20:53
Reviewer Update
Absolutely horrible customer service. You phoned me. And told me you are going to contact me back. Never received another call to notify me about my phones whereabouts. Empty promises. Excuses. You people don't give a damn about your clients.