Samsung horrible customer service, satisfaction and value of customer

Guys, Please do not be fooled with Samsung their customer satisfaction is absolutely zero rated, I purchased a noe 10 the phone is heating up it's not a month old yet, it's over the period of their 7 day cool down.. however the phone is brand spanking new as it was just released instead of assessing my device as it heats up under 5 minutes almost to explosion mode. They so not even have in house technicians and sends you to other stores we fix it who then have back logs of other devices as well which will than take forever to sort you device. So my previous brand has being apple and stepping down actually falling down to samsung levels extremely poor experience this will never happen with an apple device so from iphone 8 to note 10 worst decision ever. I still have my phone and will need to return on monday as they don't work on weekends, it will take 24hours for an inspection and they will open not even a month old device replace battery and return to you. This is the type of service warranty or guarantee you can expect from a flagship phone company.

I will not recommend a soul to invest in their products due to their low standard of customer service and satisfaction.