LB
Lukas B
1 reviews | Active since Mar 2009
17 Feb 2021, 09:09
Samsung - horrible customer service
Our brand new tv, purchased in Dec 2020, broke in early Jan 2021. The items is still under warranty. We received a service order number: *** No one came out to look at the TV. When we phone them, ***, it takes hours for us to get through to someone. They tell us the part is not in stock. We dont care! Its under warranthy, we paid a lot of money for this tv. We want a replacement tv. This is horrible customer service
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Replies (3)LB
Lukas B's updateReviewer Update
17 Feb 2021, 15:13Now we have to wait another 7-14 working days..... PATHETIC!!!! I will never buy a samsung product!
LB
Lukas B's update17 Feb 2021, 15:13
Reviewer Update
Now we have to wait another 7-14 working days..... PATHETIC!!!! I will never buy a samsung product!
LB
Lukas B's updateReviewer Update
17 Feb 2021, 15:16I have posted this on facebook aswell.
LB
Lukas B's update17 Feb 2021, 15:16
Reviewer Update
I have posted this on facebook aswell.
Samsung South Africa's replyOfficial
18 Feb 2021, 15:51Good Day Lukas,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply18 Feb 2021, 15:51
Official
Good Day Lukas,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM