Samsung - Horrible after sales service

Samsung gives the worst customer service ever. Dont ever purchase an item via the online platform. I purchased a cell phone and the same day i received the phone i logged a complaint that the phone is faulty. I have been up and down with Live chats, phone calls and emails to no avail. When i do get through to someone they say they will phone me back but never does. One email i got back said i must take the phone to one of their repair centres. When i speak to the repair centre i get told the phone needs to be sent to Jhb to be assessed!!!! So now i have a brand new broken phone that will be sent away for 3 weeks!!!. All i wanted was my money back for an item i have had no pleasure in using.

But as Corporate companies are they quick to take your money and do the sale but when you have a problem they dont have time for you.

I have lost all faith in Samsung !!!