Samsung home appliances suck.

My sentiments with most of the people on the site DO NOT BUY SAMSUNG home appliances. Our ecobubble machine has gone on the blink after three years and have sent a request to the Samsung support for advice on where to take it or a guideline on what the problem could be. Still awaiting a response. Have tried again today taking a different option on their site and assume because our model number is not in the list the form does not go to completion. Found something of interest ( https://eu.community.samsung.com/t5/Home-Appliances/SAMSUNG-ECOBUBBLE-KEEPS-STOPPING-MID-WASH/td-p/198478) and it appears that Samsung know about the issue I am having yet choose to ignore. Samsung service seems to be the same worldwide, very poor. Based on other peoples experience with Samsung I do not hold out any hope of a response. Should have stuck to the brand that gave us 15 years service.