AB
Anton B

1 reviews | Active since Jan 2014

13 Jan 2016, 15:52

Samsung Holiday ****

We purchase a refrigerator from Game and the sales person guarenteed us a R4000 holiday from protea hotel we just needed to sms the model number before the 31st December...and we did a few times, but we never got a sms back to confirm receival.<br> <br> This is not right since we chose the samsung over the bosch because over this holiday? So Bosch lost a sale for no reason, because we didn't get a holiday...or maybe not the confirmation, not sure yet.<br> <br> We send sms on the 27th, 28th, 29th, 30th and 31st<br> <br> Went on samsung website and on their live chat and talk to a representative of theirs, explained my situation to him/her and he/she said they can do nothing about it I must email [Email Removed] email does not exist it is a bogey email. <br> <br> Going to take legal action and inform Bosch on how they lost a sale because of competitors ****.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Jan 2016, 16:12
Official
Hello antondebeer,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail. ***

We have escalated the matter and feedback will be provided to you soon.

regards

Samsung S.A