HP
Heinrich P
1 reviews | Active since Mar 2018
26 Nov 2018, 18:30
Samsung hiding - Faulty TV's
When will you make an official statement about your faulty TV's? My TV's network has stopped working, the TV is 2 MONTHS OLD!
There is an entire SAMSUNG forum that you are either ignoring or simply refusing to respond to customers. Here is the link:
https://eu.community.samsung.com/t5/TV-Audio-Video/Samsung-Smart-TV-stopped-connecting-to-internet-wifi-and/td-p/599710/highlight/false/page/3
Fix your problem! I will be fighting for a full refund, looks Hisense really has overtaken the mighty Samsung. Don't hide, face the music and respond to these people!!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
26 Nov 2018, 20:37Good Evening Heinrich
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^PM
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^PM
Samsung South Africa's reply26 Nov 2018, 20:37
Official
Good Evening Heinrich
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^PM
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^PM
Samsung South Africa's replyOfficial
26 Nov 2018, 21:33Good Evening Heinrich
Herewith your reference number:
Herewith your reference number:
***
Regards,
SamsungSA:^PM
Regards,
SamsungSA:^PM
Samsung South Africa's reply26 Nov 2018, 21:33
Official
Good Evening Heinrich
Herewith your reference number:
Herewith your reference number:
***
Regards,
SamsungSA:^PM
Regards,
SamsungSA:^PM
HP
Heinrich P's updateReviewer Update
27 Nov 2018, 09:42Thank you
HP
Heinrich P's update27 Nov 2018, 09:42
Reviewer Update
Thank you