Samsung Help! Ingram Micro not assisting me

I received my Samsung 48inch Smart LED TV on the 5th Oct 2015. I discovered on the 10th Oct (Day 6 of OBF) Period. Tried calling Ingram Micro *** same day, but reach IVR system saying they dont trade weekends and public holidays. I then called yesterday @ 8am 12th Oct and spoke to Maurene Kruger and told her my TV has a fault ect. Her reply was Im unfortunetly outside the OBF period and I have to take it to Samsung for repairs. How can I take a brand new TV for repairs if I have called u the next business trading day when your centre is trading. I feel she is putting companies procedures before meeting some level of customer service to assist with the OBF exchange. I dont agree my TV should be repaired if I have a 6 month Warranty Assesment and the company doesnt want to take ownership. <br> <br> Samsung please help me to get my TV exchanged as company does not want to assist me.<br> <br> I dont know why they count weekends in for the 7day exchange period as they dont trade. It should be business or trading days. Is basically setting up all ingram micro customers up for failure.<br> <br> I just want assistance and get this resolved asap.