CV
Clive V

1 reviews | Active since Mar 2009

08 May 2017, 11:34

Samsung have you lost it totally?

<p>R69.99 p.m. for the privilege of 2 screen repairs and nothing else.<br />Samsung that is disgusting, why are you now charging for something you gave free a few years ago?<br />Are Samsung South Africa in so much financial distress that they have to scr*w their customers?<br />You can pay for the phone insurance under your normal home policy at about 50% more than that and have anything repaired that needs it.<br />After the S7 debacle, the red tint hue on the new S8 and the wifi software that has been crashing on a minute-by-minute basis for users in North America.<br />Yes, Samsung is/has worked on software updates but some customers are still having to go into the store to replace the units.<br />Samsung rather than adding to the cost, you should rather be offering customers incentives, not disincentives.<br />I really like Samsung and have had the S4, S5, S6, not the S7 after I knew of the problems, and now the S8 seems to have problems as well.<br />Perhaps it is now time to say goodbye to Samsung.<br />Samsung do you remember, Motorola, Nokia, Blackberry etc, they also treated their customers as if they had no choice?</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 May 2017, 12:38
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA